Legal

Refund Policy

Effective date: March 10, 2026

We want every client to feel confident working with ForgeLaunchLabs. This policy explains how refunds and cancellations work for our digital services.

Overview

Because our services are digital and involve custom work that begins promptly after purchase, our refund policy reflects the nature of the work delivered. We encourage you to review our service descriptions, pricing, and scope carefully before purchasing.

One-Time Setup Fees ($297 website + CRM · $197 receptionist + webchat · $199 SEO/AIO)

Before work begins: If you request a refund before any setup or build work has started, we will issue a full refund. Contact us as soon as possible after purchase.

After work has begun: Once we begin setup or implementation work, refunds are not available for the portion of work already completed. If you need to cancel mid-project, we will assess the work completed and may issue a partial refund for undelivered portions at our discretion.

After delivery: Completed and delivered setup work is not eligible for refunds. If you are unsatisfied with the final deliverables, contact us and we will work with you to address concerns within a reasonable revision scope.

Monthly Subscription

Cancellation: You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period. You will continue to receive service through the remainder of the period you've already paid for.

Refunds: We do not issue refunds for the current billing period once it has started. If you cancel within the first 7 days of your very first billing cycle, we may offer a refund of the monthly subscription portion at our discretion only where implementation has not started or been completed. This does not apply to completed setup work.

Provider Usage Costs

Billing clarification: MySam Business OS does not charge a booked appointment fee. Calls, texts, email delivery, telecom, hosting add-ons, or other third-party provider usage costs may be passed through to the client when applicable.

Disputes: If you believe a provider usage cost was billed in error, contact us promptly and we will review the record.

Exceptions

We evaluate refund requests on a case-by-case basis for situations outside the standard scenarios above. If you believe there are exceptional circumstances, please reach out and we'll do our best to find a fair resolution.

How to Request a Refund

To request a refund or cancellation, email us at hello@forgelaunchlabs.com with your order details and reason for the request. We aim to respond within 2 business days.

Processing

Approved refunds are processed through the original payment method via our payment provider. Please allow 5–10 business days for the refund to appear on your statement.

Contact

Questions about this policy? Email hello@forgelaunchlabs.com.