Legal

Terms of Service

Effective date: March 10, 2026

These Terms of Service ("Terms") govern your use of the ForgeLaunchLabs website and any digital products, services, or deliverables provided by ForgeLaunchLabs ("we", "us", "our"). By purchasing from or engaging with us, you agree to these Terms.

1. Services Overview

ForgeLaunchLabs provides digital services including MySam CRM, MySam AI WebChat, MySam AI Receptionist, MySam Website Builder/Redesigner services, onboarding, configuration, automation, and related digital deliverables. All services are performed remotely and delivered digitally.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement. By placing an order, you represent that you meet these requirements.

3. Orders and Payments

Payments are processed through our authorized payment provider (currently Stripe). By completing a purchase, you agree to pay the listed price for the selected service or package. All prices are in USD unless otherwise stated. Current MySam Business OS pricing includes a one-time setup fee and a monthly subscription tier based on the selected plan, scope, locations, usage, support needs, and workflow complexity. MySam Business OS does not charge a booked appointment fee. Calls, texts, email delivery, telecom, hosting add-ons, or other third-party provider usage costs may be passed through to the client when applicable. We reserve the right to update pricing at any time; changes will not affect orders already placed.

For recurring services, billing occurs on a monthly cycle. You may cancel a recurring subscription at any time; cancellation takes effect at the end of the current billing period.

4. Scope of Work

Each service package has a defined scope as described on our website and in any project-specific communications. MySam CRM covers CRM setup and configuration, the website chatbot covers conversational intake and routing, the AI receptionist covers lead response and appointment booking workflows, and website build or reconstruction covers the website work described in the project scope. Work outside the agreed plan scope is billed at $175/hr unless separately quoted. Included monthly change time does not roll over to subsequent months. For tiered plans, additional units beyond included scope, such as locations or seats, are billed at the rates published on the current pricing page. We will communicate clearly if scope changes arise.

5. Client Responsibilities

To deliver our services effectively, we rely on timely communication and cooperation from you. This includes providing required content, brand assets, account access, feedback, and approvals within reasonable timeframes. Delays caused by late or missing client inputs may extend delivery timelines.

6. Delivery and Fulfillment

All deliverables are digital and provided electronically, such as deployed websites, configured systems, shared accounts, or downloadable files. Estimated implementation timelines are shown on the site or in project-specific communications. These are good-faith estimates, not guarantees, and may vary based on project complexity and client responsiveness.

Delivery is considered complete when the agreed deliverables have been provided to you or deployed to the designated environment.

7. Intellectual Property

Upon full payment, you own the custom deliverables we create specifically for your project (e.g., your website code, copy, and design assets). We retain ownership of our pre-existing tools, frameworks, templates, and internal processes used in delivery. We may use anonymized, non-confidential aspects of the engagement in our portfolio or marketing unless you request otherwise in writing.

8. Refunds and Cancellations

Please see our Refund Policy for full details on refund eligibility, cancellation procedures, and exceptions.

9. Disclaimers

Our services are provided "as is." We do not guarantee specific business outcomes, revenue, traffic, or conversion results. While we apply professional skill and care to every project, results depend on many factors outside our control including market conditions, client execution, and third-party platforms.

We are not a law firm, accounting firm, or licensed professional services provider. Nothing we deliver constitutes legal, financial, or regulatory advice.

10. Limitation of Liability

To the maximum extent permitted by law, ForgeLaunchLabs' total liability for any claim arising from our services is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data.

11. Third-Party Services

Our work may involve or integrate with third-party platforms (e.g., hosting providers, payment processors, CRM tools, email services). We are not responsible for the terms, availability, or performance of third-party services.

12. Confidentiality

We treat your business information, credentials, and project details as confidential and will not share them with unauthorized parties. You agree to treat any proprietary methods or tools we share during the engagement as confidential.

13. Termination

Either party may terminate an engagement by providing written notice. For one-time setup and build work, fees for work already completed are non-refundable. For monthly subscriptions, cancellation takes effect at the end of the current billing cycle.

14. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved through good-faith negotiation before pursuing other remedies.

16. Contact

Questions about these Terms? Reach us at hello@forgelaunchlabs.com.